Coronavirus Updates

For information on respiratory symptoms and when to seek care, please call the COVID-19 Carson City Health & Human Services Hot Line at (775) 434-1988. * Please note this is an updated phone number as of 10/1/21.

Masks are still mandatory in our facilities per governor orders & CDC guidance.

New Visitor Limitation Guidelines (08/26/2021):

Facility access

Visitor access to the RMC facility shall be limited to the following points of entry:

  • Main regional medical center (RMC) entrance (doors open from 5:30 a.m.-8:00 p.m.)
    • Visiting hours for non-isolation patients are 12:00 p.m. to 8:00 p.m.
    • Visiting hours for all isolation patients are 5:00 p.m. to 8:00 p.m.
  • Emergency room entrance (this will be the after-hours point of entry)
  • If visitors come into the Emergency Department entrance during daytime hours, they will be directed (via signage and word of mouth) to get a pass at the information desk inside the main entrance.
  • If visitors come into the Emergency Department entrance after 8:00 PM, they can receive a pass at the Emergency Department registration desk.

Visitor screening

Each visitor will be screened for the following:

  • History of recent fever (i.e. temperature above 100.4F) and/or possible COVID-19 symptoms
  • Known or suspected history of COVID-19 within the past 14 days
  • Known or suspected contact with an individual diagnosed with COVID-19 within the past 14 days
  • The ability to understand and comply with precautions

All visitors will receive a visitor management sticker with name, date, time, and destination:

  • Inpatient visitor pass – neon green
  • Outpatient visitor pass – white

Individuals who do not pass this screening are not permitted to enter the facility.

Those visitors who pass the screening may enter the facility after the following:

  • Thoroughly cleaning their hands with an alcohol-based hand rub upon entry.
  • A facial mask covering both mouth and nose must be worn at all times while in public areas of the hospital.

Patient visitation

Patient visitation will be limited only to those individuals who have passed the screening, as above.  Visitors are only allowed per the following conditions:

  • Starbucks, Sage Café, and Midtown Café are not open to the general public at this time. It is open to patients and visitors.
  • Eating and drinking is limited to authorized areas only
  • Limit of two visitors per patient allowed in the hospital at a time- additional visitors must wait outside of the hospital (not in waiting rooms)
  • A laboring patient may be accompanied by two designated birth partners without restriction; see Women and Children’s Services specific guidelines
  • A pediatric patient may be accompanied by both parents/guardians at any time
  • A patient who is disabled, incapacitated, disoriented, confused, or needs interpretive services may be accompanied by one caregiver at any time, in addition to other visitors during visiting hours
  • An isolation patient may have up to two visitors during visiting hours (5:00-8:00 p.m.), provided the following conditions are met:
    • Visitors are required to wear a facial mask, covering both nose and mouth at all times during the hospital visit
    • The visitor cannot remove the mask to eat while in the patient room
    • Visitors will check in with nursing staff a time of their arrival to ensure appropriate timing of the visit
    • Visitors will be instructed on proper donning/doffing techniques by nursing staff (RN, CNA) for airborne/droplet/contact precautions
    • Visitors will be educated that they are to stay in the patient’s room after entering for the duration of their visit. When visitors leave, they are to perform hand hygiene using alcohol hand sanitizer, exit the hospital, and may not visit the common areas after their visit (including Sage Café, Starbucks, or gift shop).
    • While in COVID-19 positive patient’s room, visitors are required to wear the following PPE
      • Two surgical masks securely covering both mouth and nose
      • A face shield or goggles
      • Gloves
      • A gown
    • Visitors will time the end of the visit with nursing staff who will assist in correct doffing to include the use of HOCL spray and handwashing (per current protocol for staff doffing an airborne/droplet COVID-19 room).  Visitors will acknowledge possible staining of clothing and shoes from the HOCL solution
    • Additional family members may be allowed for patients who have been placed on comfort care or are critically deteriorating. This decision will be made on a case by case basis in collaboration with the patient’s healthcare team and nursing leaders
  • Emergency department non-COVID patients may have one visitor to accompany them; visitors are not allowed with COVID patients, unless the patient is pediatric, disabled, incapacitated, disoriented, confused, or needs interpretive services
  • Outpatient surgery, same-day surgery, and ARC patients may have one visitor over the age of 18 to accompany them to the pre-operative or pre-procedural area (RMC and Sierra):
    • Exceptions: Pediatric patients may have two parents accompany them. Nurse/provider can override visitor restrictions on a case-by-case basis.
    • Surgery visitors may wait inside the building
  • Children under the age of 12 are not permitted to visit at this time
  • Additional visitation, or visitation outside of regular visiting hours, may be considered on a case by case basis, in collaboration with the patient’s healthcare team and nursing leaders

CTH visitor mask policy

  • All visitors and staff must wear masks in all areas throughout the system, including patient rooms. Failure to comply will result in a request to leave.
  • The mask-wearing policy will be uniformly enforced

Thank you for your patience and understanding as we work to keep our community safe!

COVID-19 Vaccinations: Carson Tahoe Medical Group is offering the COVID-19 vaccine to our community. PLUS, vaccine eligibility is open to 18-years and older (even without underlying health conditions). At this time, we are not offering booster shots and do not have a supply of the Pfizer vaccine. If you initially received the Pfizer vaccine and wish to get a booster shot, please visit the CCHHS website and/or local pharmacies.

A limited number of vaccination appointments will be offered each Friday at Eagle Medical Center in North Carson City. To make an appointment:

  • If you have MyChart and were identified as an eligible patient to receive the vaccine, you will see a message in your ‘Health Reminder’ Section on the Homepage. If you do not see appointment times listed, or if the appointment times don’t work for you, please try again next week. New schedules will open weekly on Tuesday afternoons. Appointment availability depends on the COVID-19 vaccine supply. More appointments are added as the vaccine becomes available.
  • If you do not have our patient portal – please email covidvaccine@carsontahoe.org
  • Currently, there is not a waitlist to receive the vaccine.
  • To learn more about COVID-19 vaccines, visit the CDC’s webpage.

For specific providers, locations, and more updated information on the governor’s mandated tiered vaccination plan, including who is currently eligible for vaccination, visit gethealthycarsoncity.org

Please know we are not doing asymptomatic testing. Our Carson City Urgent Care and Dayton Urgent Care are only testing patients who are symptomatic or have a doctor’s order. For asymptomatic testing, visit Carson City Health and Human Services. If you are symptomatic and require immediate care, please go to our Emergency Department at our Regional Medical Center or dial 9-1-1.

COVID-19 Test Results

If you visited our Carson Tahoe Urgent Care and got tested for COVID-19, you will be notified as soon as your test results are ready. If you are signed up in MyChart, you will be able to view your results as soon as they are posted. To know more about your Covid-19 discharge information, click here.

Medical Records

  1. For quick access to medical records prior to October 10, 2020, you can access your records through the Follow My Health patient portal
  2. For services received on or after October 10, 2020, records and results can be accessed through Carson Tahoe’s new patient portal, MyChart
  3. Request records via email by completing the Release of Information Authorization form and sending it to medicalrecords@carsontahoe.org
  4. Call (775) 445-8585 to request your records be sent to any provider’s office
  5. Mail the Release of Information Authorization form to:

Carson Tahoe Health Medical Records
P.O. Box 2168
Carson City, NV 89702

Controlled Access & Location Closures

Controlled Access & Location Closures
The main entrance and emergency room entrance at the Regional Medical Center will be the only way for the public to enter the facility. The Regional Medical Center’s main entrance will be open from 5:30 a.m. to 8:00 p.m. Before or after hours all public access is through the Emergency Department entrance.

Please be aware that upon entrance into all Carson Tahoe locations, you will be screened for cough and fever, as well as being asked to use hand sanitizer. If symptomatic, the patient will be given a mask and isolated for further screening, or even be asked to leave the facility to self-isolate. All staff, patients, and visitors are required to wear a mask. If you do not have one upon entry, you will be given one.

Carson Tahoe Medical Group (CTMG) is still open for in-person visits. Additionally, they are utilizing telemedicine through Zoom and telephone to conduct patient follow-up visits.

If you are seeking non-critical medical attention regarding something other than respiratory concerns, please visit our Urgent or Emergent Care

Access To Care

Please stay home if you’re feeling sick. If you feel you need medical attention for respiratory illness/cough/fever, please call the Carson City Health & Human Services COVID-19 hotline (775) 434-1988 to determine if you need to seek further medical care. If you have worsening shortness of breath, please visit the Emergency Department.

Walmart Clinics

All Walmart Clinics are now open. Click here for Walmart Clinic hours and locations.

CTH reminds community members and visitors alike that the best way to prevent infection is to avoid being exposed to COVID-19:

  • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or disinfecting wipe.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when sick.
  • Practice social distancing

2020 Media Information

Additional Information

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