With coronavirus top of mind for most of the country, and as cases are being…
For information on treating respiratory symptoms and when to seek care, please call the COVID-19 Carson City Health & Human Services Hot Line at (775) 283-4789.
Please know we are not doing routine testing. Our Carson City Urgent Care is only testing patients who are symptomatic or have a doctor’s orders. If you are symptomatic and require immediate care, please go to our Emergency Department at our Regional Medical Center or dial 9-1-1.
COVID-19 Test Results
If you visited our Carson Tahoe Urgent Care and got tested for COVID-19, you can get your test results as soon as they’re ready by logging into Carson Tahoe Health’s Patient Portal.
Based on guidance from the CDC and the principal of social distancing, Carson Tahoe Health is taking measures to protect patients, visitors, and staff from the potential spread of COVID-19.
New Visitor Limitation Guidelines (8/10/2020): No visitors will be allowed with the following guidelines/exceptions:
- A laboring patient may be accompanied by two designated birth partners.
- A pediatric patient may be accompanied by one caregiver, or both parents/guardians.
- An incapacitated, disoriented, or confused patient may be accompanied by one caregiver.
- ICU status patients will be allowed one visitor for 30 minutes during the day. For ICU status patients who have been put on comfort care, or are clinically deteriorating, additional family members may be allowed in on a case-by-case basis; at the caregiver’s discretion.
- Children under the age of 12 will not be permitted to visit.
- Isolation units will remain on a no visitor restriction except if patient is critically ill or deteriorating.
- All patients and visitors will still be screened upon entry, must wear a mask, and adhere to social distancing guidelines.
- The CDC does not recommend the use of vented masks for COVID-19 transmission prevention, so are no longer allowing vented masks to be worn by staff, patients, or visitors.
Thank you for your patience and understanding to help us keep our community safe!
Surgery Update: Beginning Monday, May 11, we began increasing the number of time-sensitive, medically necessary surgeries performed through Carson Tahoe Health. Clinical criteria have been established to evaluate each case. Census and personal protective equipment (masks, gloves, etc.) supplies will govern the speed at which these increases are implemented.
Controlled Access & Location Closures
The main entrance and emergency room entrance at the Regional Medical Center will be the only way for the public to enter the facility. The Regional Medical Center main entrance will be open from 6:00am to 6:00pm. Before 6:00am or after 6:00pm all public access is through the main emergency department entrance.
Please be aware that upon entrance into all Carson Tahoe locations, you will be screened for cough and fever, as well as asked to use hand sanitizer. If symptomatic, the patient will be given a mask and isolated for further screening, or even be asked to leave the facility to self-isolate. All staff, patients, and visitors are wearing masks for an additional safety precaution. If you do not have one upon entry, you will be given one.
The Carson Tahoe Health Clinics at Walmart on College Parkway/Market St. and Topsy Ln are both open. The Walmart Clinic in Gardnerville will remain closed until further notice.
Carson Tahoe Medical Group (CTMG) is still open for in-person visited. Additionally, they are utilizing telemedicine through Zoom and telephone to conduct patient follow-up visits.
If you are seeking medical attention regarding something other than respiratory concerns, please visit our Urgent or Emergent Care.
Access To Care
Please stay home if you’re feeling sick. If you feel you need medical attention for respiratory illness/cough/fever, please call the Carson City Health & Human Services COVID-19 hotline (775) 283-4789 to determine if you need to seek further medical care. If you have worsening shortness of breath, please visit the Emergency Department.
Respiratory Care Tent – Updated The tent outside of our emergency room is currently closed. As a reminder, if you are experiencing mild symptoms of COVID-19 or have a physician’s order, we ask that you head to our Carson Urgent Care. Carson Tahoe is NOT doing routine testing on asymptomatic patients. Free testing is available to Quad (Carson, Story, Douglas, and Lyon) County residents on certain days via Carson City Health and Human Services.
CTH reminds community members and visitors alike that the best way to prevent infection is to avoid being exposed to COVID-19:
- Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or disinfecting wipe.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when sick.
- Practice social distancing
Ways to Support Carson Tahoe Health Patients and Caregivers
We have always known that our strength is in our people. When we all come together, we can meet any challenge. As we rise to meet the healthcare challenges currently facing our community, we encourage you to lend your support in the following ways:
Send Love, Cheer, and Art through the Mail. Support our COVID-19 Response with Monetary Gifts. Donate Personal Protective Equipment. For more information, please visit our Join Our Effort to Prepare for the COVID-19 Pandemic.
Given the current national supply shortages, we are encouraging donation of the following protective equipment, as we may need it down the road:
- Masks (N-95 preferred) – Click here for homemade masks instructions
- Head coverings
- Disposable surgical gowns
- Shoe covers
- Eye protection
- Face Shields
- Hand Sanitizer
If you would like to donate these items, please pull up to the front entrance of the Carson Tahoe Health Regional Medical Center at 1600 Medical Parkway in Carson City between 9AM and 5PM, Monday thru Friday. A staff member will be present to receive your donation. If you have a question about whether we need other items donated, please send all inquiries to email@example.com.
Send all art, letters, cards, and monetary donations to:
Carson Tahoe Health
ATTN: Center for Philanthropy
1600 Medical Parkway
Carson City, Nevada 89703
Monetary donations can be mailed to the above address, or you can donate online at carsontahoe.com/give.
- Carson Tahoe COVID-19 Media Statement 3.09.2020
- Carson Tahoe COVID-19 Media Statement 3.13.2020
- Carson Tahoe COVID-19 Media Statement 3.19.2020
- Carson Tahoe COVID-19 Media Statement 3.20.2020
- Carson Tahoe COVID-19 Media Statement 3.24.2020
- A Happy Delivery During An Uncertain Time
- Access To Care From The Comfort Of Your Own Home
- American Sign Language (ASL) COVID-19 Information & Videos
- CDC Quarantine Scenarios
- Coronavirus Protection & Prevention Information Carson Tahoe Health
- Carson City Human Health and Services
- Center for Disease Control
- Centros para el Control y la Prevención de Enfermedades
- COVID-19 & Your Mental Health
- COVID-19 Cases Interactive Infographic
- Free Asymptomatic Testing Through Carson City Health & Human Services (English and Spanish)
- It’s COVID-19 AND Flu Season?
- Navigating COVID With A Disability
- Substance Use During The COVID-19 Outbreak
- Symptom Checker: COVID-19, Flu & Cold
- What Is Social Distancing And How Do I Do It?
- World Health Organization