Coronavirus Updates

For information on respiratory symptoms and when to seek care, please call the COVID-19 Carson City Health & Human Services Hot Line at (775) 434-1988. * Please note this is an updated phone number as of 11/16/20.

Masks are still mandatory in our facilities per governor orders & CDC guidance.

COVID-19 Vaccinations: Carson Tahoe Medical Group is now offering the COVID-19 vaccine to people with underlining health conditions. In addition to the expanded age & occupation criteria, we are continuing to vaccinate those who fall under the tier 1 or 2 status under state guidelines, such as public safety officials, long-term care staff, etc. PLUS, vaccine eligibility will be open to 18-years and older (even without underlying health conditions) on April 5.

A limited number of vaccination appointments will be offered each Friday at Eagle Medical Center in North Carson City. To make an appointment:

  • If you have MyChart and were identified as an eligible patient to receive the vaccine, you will see a message in your ‘Health Reminder’ Section on the Homepage. If you do not see appointment times listed, or if the appointment times don’t work for you, please try again next week. New schedules will open weekly on Tuesday afternoons. Appointment availability depends on COVID-19 vaccine supply. More appointments are added as vaccine becomes available.
  • If you do not have our patient portal – please email covidvaccine@carsontahoe.org
  • There is not currently a waitlist to receive the vaccine.
  • To learn more about COVID-19 vaccines, visit the CDC’s webpage here.

For specific providers, locations, and more updated information on the governor’s mandated tiered vaccination plan, including who is currently eligible for vaccination, visit gethealthycarsoncity.org

Please know we are not doing asymptomatic testing. Our Carson City Urgent Care and Dayton Urgent Care are only testing patients who are symptomatic or have a doctor’s orders. For asymptomatic testing, visit Carson City Health and Human Services. If you are symptomatic and require immediate care, please go to our Emergency Department at our Regional Medical Center or dial 9-1-1.

COVID-19 Test Results

If you visited our Carson Tahoe Urgent Care and got tested for COVID-19, you will be notified as soon as your test results are ready. If you are signed up in MyChart, you will be able to view your results as soon as they are posted. To know more about your Covid-19 discharge information, click here.

Medical Records

Please note: As part of our efforts in decreasing the risk of contracting COVID-19, we have temporarily closed our Request of Information window for walk-in patients. (Effective 11/18)

  1. For quick access to medical records prior to October 10, 2020 you can access your records through the Follow My Health patient portal
  2. For services received on or after October 10, 2020, records and results can be accessed through Carson Tahoe’s new patient portal, MyChart
  3. Request records via email by completing the Release of Information Authorization form and sending it to medicalrecords@carsontahoe.org
  4. Call (775) 445-8585 to request your records be sent to any provider’s office
  5. Mail the Release of Information Authorization form to:

Carson Tahoe Health Medical Records
P.O. Box 2168
Carson City, NV 89702

Limiting Visitation

Based on guidance from the CDC and the principal of social distancing, Carson Tahoe Health is taking measures to protect patients, visitors, and staff from the potential spread of COVID-19.

New Visitor Limitation Guidelines (06/29/2021):

  • Front entrance at the Regional Medical Center continues to open at 5:30 AM, and will close at 7:00 PM.
  • If visitors come into the ED entrance during daytime hours, they will be directed (via signage and word of mouth) to get a pass at the main info desk.
  • If visitors come into the ED entrance after 7:00 PM, they may receive a pass at the ED registration desk.
  • CTH Visitor MASK policy
    • All visitors & staff must wear masks in public spaces throughout the system. Failure to comply will result in a request to leave
    • The mask-wearing policy will be uniformly enforced
    • Visitors to inpatient rooms are:
      • Encouraged to wear a mask while in a private room
      • Required to wear a mask
        • When staff enters the room
        • While in any public area
        • While visiting a double occupancy room
        • When nursing/provider determines the exception
  • Children under the age of 12 may be permitted to visit in collaboration with the patient’s healthcare team.
  • Ambassadors will continue to screen/check-in guests with Clockwise
  • All visitors must check in at the RMC front desk for verbal symptom check and receive a visitor management sticker with name, date, time, destination.
    • Inpatient Visitor Pass – Neon Green
    • Outpatient Visitor Pass – White
  • Number of inpatient visitors and duration of visit is unrestricted unless determined otherwise by nurse/provider discretion.
  • Additional visitation, or visitation outside of regular visiting hours, may be considered on a case-by-case basis, in collaboration with the patient’s healthcare team and nursing leaders.
  • At this time Behavioral Health Services (BHS) is not allowing visitors
  • Cancer Center no longer has visitor restrictions
  • Starbucks, Sage Café, and Midtown Café are open to visitors/general public
  • At any time:
    • An inpatient may have one visitor at a time.
    • A laboring patient may be accompanied by three designated birth partners.
    • A pediatric patient may be accompanied by one caregiver, or both parents/guardians.
    • A patient who is disabled, incapacitated, disoriented, confused, or needs interpretive services may be accompanied by one caregiver.
    • A surgery patient may have one visitor in pre-op.
    • Triage patients may have one designated support person at the bedside for all unscheduled triage visits
  • MOMs Clinic can have 1 visitor (No Children)
  • Peri-Op Services RMC & Sierra Surgery
    • 1 visitor allowed per patient, must be a minimum of 18 years old.
      • Exceptions: Pediatric patients may have two parents accompany them. The nurse/provider can override visitor restrictions on a case-by-case basis.
    • Sierra Surgery visitors may now wait inside the building, just as we’ve been doing at the RMC.
  • A COVID positive patient may have one total visitor, provided the following conditions are met:
    • Visitors are required to wear a surgical mask at all times
    • Visitors must go straight to the patient’s room and straight out the doors when leaving; they are not to go to the cafeteria, Starbucks, gift shop, etc; meal trays can be ordered from the kitchen
    • Visitors are not to leave the patients room
    • Additional family members may be allowed for patients who have been placed on comfort care or are critically deteriorating. This decision will be made on a case-by-case basis in collaboration with the patient’s healthcare team and nursing leaders

Thank you for your patience and understanding to help us keep our community safe!

Controlled Access & Location Closures
The main entrance and emergency room entrance at the Regional Medical Center will be the only way for the public to enter the facility. The Regional Medical Center main entrance will be open from 6:00am to 6:00pm. Before 6:00am or after 6:00pm all public access is through the main emergency department entrance.

Please be aware that upon entrance into all Carson Tahoe locations, you will be screened for cough and fever, as well as asked to use hand sanitizer. If symptomatic, the patient will be given a mask and isolated for further screening, or even be asked to leave the facility to self-isolate. All staff, patients, and visitors are wearing masks for an additional safety precaution. If you do not have one upon entry, you will be given one.

Sage Cafe is temporarily closed until further notice.

Carson Tahoe Medical Group (CTMG) is still open for in-person visits. Additionally, they are utilizing telemedicine through Zoom and telephone to conduct patient follow-up visits. Please know Carson Tahoe Medical Group, nor any other Carson Tahoe location is offering community vaccinations at this time. Please visit Carson City Health & Human Services for more information.

If you are seeking medical attention regarding something other than respiratory concerns, please visit our Urgent or Emergent Care

Access To Care

Please stay home if you’re feeling sick. If you feel you need medical attention for respiratory illness/cough/fever, please call the Carson City Health & Human Services COVID-19 hotline (775) 434-1988 to determine if you need to seek further medical care. If you have worsening shortness of breath, please visit the Emergency Department.

Emergency Department Tent at Carson Tahoe Regional Medical Center

Effective end-of-day Friday, January 22, we will be closing the tent outside our ED.  Carson Tahoe will still be administering COVID-19 testing for symptomatic patients and non-symptomatic patients with a doctor’s order, at our Carson City Urgent Care and Dayton Urgent Care.

Walmart Clinics

All Walmart Clinics are now open. Click here for Walmart Clinic hours and locations.

CTH reminds community members and visitors alike that the best way to prevent infection is to avoid being exposed to COVID-19:

  • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or disinfecting wipe.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when sick.
  • Practice social distancing

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