Carson Tahoe Health Experiencing Temporary Phone System Outages

Carson Tahoe Health is currently experiencing a telephone network issue that is affecting nearly all calls throughout the system including scheduling, patient billing, voicemail boxes, and more. The phones are expected to be down throughout the day (Thursday, October 20) and possibly into tomorrow.

Until the phones are back up, we are directing patients to the following departments:

Carson Tahoe Medical Group and Clinics: For scheduling, questions, medication refills, etc., please reach out through their MyChart portal.

Patient Experience/Medical Records/Etc.: [email protected] 

Scheduling: [email protected]

Patient Billing: [email protected]

General Questions (Monitored by Communications Department): [email protected]

Unless there is an urgent need, please follow up with our Carson Tahoe teams in a few days so we can address any emergent needs first.

As always, in an emergency, please call 9-1-1.

We apologize for the inconvenience and are working diligently to reroute calls so we can continue to provide seamless care to the community. For media questions, contact [email protected]. Please also make sure to check our website at CarsonTahoe.com and/or follow us on social media (Facebook @CarsonTahoe, Twitter @CarsonTahoe, and Instagram @carsontahoe) for the most up to date alerts.