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Coronavirus Updates

Carson Tahoe Health
March 5, 2020
8 min read

For information on respiratory symptoms and when to seek care, please call the COVID-19 Carson City Health & Human Services Hot Line at (775) 434-1988. * Please note this is an updated phone number as of 10/1/21.

New Visitor Guidelines (Effective Monday, 11/15/2022):

Our updated visitation policy has evolved into a “new normal,” supporting patients being with loved ones, while maintaining the added security of visitor management for guests entering the facility.

  • RMC and Sierra main doors open at 5:30 AM – 8:00 PM daily, during which time all visitors are monitored upon entrance.
  • Access to inpatient units is available during regular visiting hours between 8:00 AM – 8:00 PM daily.
  • Access to inpatient units before or after regular visiting hours will be accommodated, whenever possible, based on patient needs and clinical status.
  • Guests enter through the emergency department after hours.
  • Emergency department patients may have one visitor to accompany them.
  • Outpatient surgery, same-day surgery, and ARC patients may have one visitor over the age of 18 to accompany them to the pre-operative or pre-procedural area (RMC and Sierra):
    • Exceptions: Pediatric patients may have two parents accompanying them. The nurse/provider can override visitor restrictions on a case-by-case basis.
    • Surgery visitors may wait inside the building.

CTH visitor mask policy (Effective Monday, 04/10/2023):

  • Masks will no longer be required based on COVID-19 or flu vaccination status.
  • Masks may still be required if an individual has, shows symptoms of, or has been exposed to COVID-19.
  • Masks will still be required in the ICU or high-risk areas.

COVID-19 Vaccinations & Boosters:  Carson Tahoe Medical Group is offering the COVID-19 vaccine (initial doses and booster shots) to those in our community ages.

  • CTMG at Eagle Medical Center
    • Offering Moderna as well as the Johnson & Johnson for ages 18 and older
    • You can schedule an appointment through MyChart, by calling (775) 445-7170, or emailing [email protected]
    • Walk-ins are welcomed Monday-Friday from 8:00 AM – 4:30 PM
  • CTMG at Dayton Medical Center
    • Offering the Pfizer vaccine for ages 5 and older
    • You can schedule an appointment through MyChart, by calling (775) 445-7630, or emailing [email protected]
    • Walk-ins are welcomed Monday-Thursday from 7:00 AM – 4:30 PM (closed from Noon – 1 PM for lunch).

For more information or additional locations for vaccinations, visit the CCHHS website. For more information about booster shots, visit the CDC website.

COVID-19 Vaccine For Children. You can also find a walk-in pediatric COVID-19 vaccine clinic through CCHHS, or by making an appointment at a local pharmacy. A parent or guardian is required to be with the child. For more information about the COVID-19 vaccine for children, and to find a walk-in pediatric clinic or pharmacy, visit Get Healthy Carson City.

Please know we are not doing asymptomatic testing. Our Carson City Urgent Care and Dayton Urgent Care are only testing patients who are symptomatic or have a doctor’s order. Find a COVID-19 testing location. If you are symptomatic and require immediate care, please go to our Emergency Department at our Regional Medical Center or dial 9-1-1.

COVID-19 Test Results

If you visited our Carson Tahoe Urgent Care and got tested for COVID-19, you will be notified as soon as your test results are ready. If you are signed up in MyChart, you will be able to view your results as soon as they are posted. To know more about your Covid-19 discharge information, click here.

Medical Records

  1. For quick access to medical records prior to October 10, 2020, you can access your records through the Follow My Health patient portal
  2. For services received on or after October 10, 2020, records and results can be accessed through Carson Tahoe’s new patient portal, MyChart
  3. Request records via email by completing the Release of Information Authorization form and sending it to [email protected]
  4. Call (775) 445-8585 to request your records be sent to any provider’s office
  5. Mail the Release of Information Authorization form to:

Carson Tahoe Health Medical Records
P.O. Box 2168
Carson City, NV 89702

Controlled Access & Location Closures

Controlled Access & Location Closures
The main entrance and emergency room entrance at the Regional Medical Center will be the only way for the public to enter the facility. The Regional Medical Center’s main entrance will be open from 5:30 a.m. to 8:00 p.m. Before or after hours all public access is through the Emergency Department entrance.

Please be aware that upon entrance into all Carson Tahoe locations, you will be screened for cough and fever, as well as being asked to use hand sanitizer. If symptomatic, the patient will be given a mask and isolated for further screening, or even be asked to leave the facility to self-isolate. All staff, patients, and visitors are required to wear a mask. If you do not have one upon entry, you will be given one.

Carson Tahoe Medical Group (CTMG) is still open for in-person visits. Additionally, they are utilizing telemedicine through Zoom and telephone to conduct patient follow-up visits.

If you are seeking non-critical medical attention regarding something other than respiratory concerns, please visit our Urgent or Emergent Care. 

Access To Care

Please stay home if you’re feeling sick. If you feel you need medical attention for respiratory illness/cough/fever, please call the Carson City Health & Human Services COVID-19 hotline (775) 434-1988 to determine if you need to seek further medical care. If you have worsening shortness of breath, please visit the Emergency Department.

CTH reminds community members and visitors alike that the best way to prevent infection is to avoid being exposed to COVID-19:

  • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or disinfecting wipe.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when sick.
  • Practice social distancing

2020 Media Information

Additional Information

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